Charting the Course to Copenhagen!
It's this time of the year when the telecom industry converges in Copenhagen, and we are excited to be at the heart of it all! We are pleased to announce our participation in DTW Ignite 2025, taking place from June 17th to 19th in Copenhagen, Denmark. Our presence underscores our dedication to developing innovation and helping Communication Service Providers (CSPs) to succeed in the digital world.
We will be showcasing our contributions across three key projects: INFINITY: Unlocking Revenue with APIs & Dynamic Pricing, NeuroNet Orchestrator, and GenAI Proactive Customer Care for 5G Monetization.
Besides being an influential conference, DTW Ignite is an essential hub for collaboration and innovative progress. It's where the industry collectively tackles challenges, establishes new benchmarks, and accelerates the pace of digital evolution.
For us, aligning with TM Forum's main mission and vision is fundamental. TM Forum is committed to promoting growth and efficiency through open standards, collaborative innovation, and a focus on customer-centric digital ecosystems. Our contributions directly advance these objectives, especially within the key domains of AI, Data, and Monetization.
Our Contributions to Collaborative Catalyst Projects
At DTW Ignite, we're excited to showcase our involvement in three highly impactful TM Forum Catalyst projects: INFINITY, NeuroNet, and GenAI. These initiatives are crucial for Communication Service Providers (CSPs) looking to develop new revenue streams, optimize their operations, and significantly boost customer satisfaction.
We are proud to collaborate with our esteemed partners: Plekton Labs, Optiva, Pega, Accenture, Huawei, and Minsait Brasil LTDA.
1. The INFINITY Project: AI-Powered API Discovery, Dynamic Pricing, and Quality of Service Monetization
In this project, we are focusing on two main areas: simplifying the API discovery and onboarding process for developers by incorporating an AI-powered chatbot into our API portal platform, Aquila, and smoothly adding dynamic pricing for Quality on Demand (QoD) services
Within the INFINITY Project, we are proud to showcase our innovative products:
- Aquila: Intelligent API Discovery for Developers
- Aquila is a crucial part of what we offer. It’s an API portal/marketplace supplied with an AI Chatbot based on LLM Models that completely changes how developers and business users look for APIs. This smart chatbot uses Natural Language Processing (NLP) to suggest the best API based on the user’s input.
- Vega: Real-time monitoring dashboard
- While Aquila helps generate revenue from APIs, Vega complements this by offering real-time monitoring dashboard for pluggable components with custom integration with data stores, either for performance, transactions, pricing metadata or geographical network status per areas.
2. NeuroNet Orchestrator: Building Self-Managing Networks
Our contributions to TM Forum's NeuroNet focused on a crucial challenge: predicting and preventing weather-driven service degradation, particularly issues caused by environmental factors like the "ducting effect”.
Our engineering team developed an AI-driven analytics engine to proactively identify potential service disruptions due to weather changes. This engine autonomously pinpoints vulnerable network segments and recommends proactive remediation measures to prevent problems, significantly enhancing network resilience and customer satisfaction.
3. GenAI proactive customer care for 5G monetization
In the TM Forum's GenAI project, we're building an AI-powered contact center designed to enhance evolving 5G services. Our focus is on delivering personalized recommendations and dynamic offerings by leveraging customer profiling and emotion detection. This enables the platform to anticipate customer needs and provide highly personalized support, transforming reactive assistance into a proactive strategy.
We manage the core operational processes of User Management and Order Management. Our work in User Management ensures customer profiles are accurate and accessible, allowing the GenAI platform to understand individual behaviors and preferences. Simultaneously, our Order Management capabilities are crucial for facilitating the delivery of dynamic offerings—like tailored upgrades or proactive service boosts—directly in response to the AI's real-time recommendations.
We are also featuring Arcturus, our robust platform for Order Management. Arcturus is designed to streamline the complexities of telecom operations by leveraging an object-oriented approach. This means that both network and business elements are represented as adaptable "objects," derived from real-world blueprints, providing precise control and flexibility in managing customer orders and automating intricate workflows. Arcturus ensures that every order, from initiation to fulfillment, is handled with efficiency and accuracy, contributing to seamless service delivery and enhanced operational agility for CSPs.
Our Commitment:
Our ventures into data and AI showcase how we're future-proofing telecom. We firmly believe that dynamic data utilization is the linchpin for both supercharging profitability and forging deeper, more resonant customer relationships.
Our goal is to help CSPs not just manage their networks, but to make more money from them and grow their revenue. We help CSPs turn their assets into profit by analyzing data, improving operations, and making API discovery for integration easier. We are also committed to better customer engagement, using AI to deliver more personalized and proactive experiences.
A Special Note of Appreciation to Our Valued CSP Champions
We extend our sincere gratitude to our incredible CSP champions, whose collaboration and vision fuel our innovation. Your dedication to pushing the boundaries of telecommunications inspires us every day.
A heartfelt thank you to: STC, AT&T Inc., Bell Canada, Acronym Solutions Inc., GCI Communication Corp, TELUS, Lightstorm, Vodafone, PT Telekomunikasi Selular, Telefónica and EITC (DU).
We eagerly anticipate connecting with you all at DTW Ignite 2025. Come visit us to discover how our innovations are propelling telecom into its next exciting chapter!
